About
Experience
Freelance IT Support Specialist
Axiom Technologies, Tasmania
July 2025 — Present
Assist with VLANs, DHCP/DNS troubleshooting, and switch port configuration. Documented runbooks and helped reduce ticket turnaround time.
Infrastructure Support Engineer (Intern)
Workforce Health Assessors, Hobart
Oct 2025 — Jan 2026
Performed maintenance, deployment, and decommissioning of physical infrastructure, including desktops, peripherals, telephony, print devices, and audiovisual equipment, while ensuring data integrity.
IT Support Officer
Extra Tech, Sydney
Jan 2025 — June 2025
Resolved endpoint issues, managed user accounts, and supported basic networking tasks. Improved onboarding checklist and knowledge base articles.
Customer Service Representative (Qantas Airways)
Star Aviation Services, Sydney
Apr 2022 — Jan 2025
Delivered welcoming, responsive reception and customer service in a busy, people-oriented office environment.
Server Administrator
Shotcoder Tech, Nepal
Dec 2019 — Dec 2021
Troubleshot and resolved DNS, SSL, and cybersecurity vulnerabilities, reducing support tickets and improving response times.
Education
Bachelor of Information Technology
APIC, Sydney
2022 — 2024
Focused on networking, systems administration, and cloud fundamentals. Built hands-on labs for routing, firewall rules, and service monitoring.
Certifications
AWS Certified Solutions Architect Associate (SAA-C03)
Amazon Web Services (AWS)
Cisco Certified Network Associate (CCNA)
Cisco
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft
Projects
Automating AWS Public & Private Subnet Setup
AWS, VPC, Bash
Automated the deployment of AWS public and private subnets using Bash and AWS CLI.
Networking Lab: VLANs, DHCP, and DNS
Eve-NG, GNS, Cisco IOS
Used Eve-NG to create a virtual lab for hands-on practice with VLANs, DHCP, and DNS configuration on Cisco IOS.